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Shipping & Returns

Thank you for shopping at Footy Cave! We are dedicated to providing you with high-quality football shirts and ensuring your satisfaction with every purchase. Please read the following information regarding our shipping and returns policies.

Shipping Information:

1. Order Processing: a. Once you place an order, please allow 1-3 business days for order processing and verification. b. During peak seasons or promotional periods, order processing times may be slightly longer.

2. Shipping Times: a. Our football shirts are shipped from our suppliers in China. b. Please allow for shipping times of up to 60 days from the date of order. c. Delivery times may vary depending on your location and other factors beyond our control. d. We offer tracking numbers for most orders, allowing you to monitor the progress of your shipment. Please note that tracking information may take a few days to update after shipment.

3. Shipping Fees: a. Shipping fees are calculated based on the weight, destination, and shipping method selected during checkout. b. Any applicable shipping fees will be displayed at checkout before completing your purchase.

4. Customs and Duties: a. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. b. The recipient of the shipment is responsible for any additional charges incurred. These charges are not included in the purchase price or shipping fees.

Returns & Exchanges:

1. Eligibility: a. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may be eligible for a return or exchange. b. To be eligible, please ensure that the item(s) you wish to return or exchange are in new, unused condition with all original tags and packaging intact. c. Personalized or customized items cannot be returned or exchanged unless there is a defect or error on our part.

2. Return Process: a. To initiate a return or exchange, please contact our customer support team within 14 days of receiving your order. b. We will provide you with instructions on how to return the item(s). c. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error or defect on our part.

 

3. Refunds: a. Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days. b. Refunds will be issued in the original form of payment used for the purchase. c. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.

 

4. Exchanges: a. If you would like to exchange an item for a different size or design, please follow the return process outlined above and place a new order for the desired item.

Please note that our shipping and returns policies may be subject to change. We encourage you to review this page periodically for any updates.

If you have any questions or need further assistance, please contact our customer support team

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SHIPPING & RETURNS
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